Terms & Conditions

Please read the details and understand the contents of this page before buying from this website.

Have a question? Please contact us, we will be happy to help.

Terms & Conditions

Please read the details and understand the contents of this page before buying from this website.


Wessex Healthcare Ltd can accept payment by most major UK-issued debit and credit cards. Orders are positively card sanctioned prior to despatch. You may pay in three ways:

The Internet : There are two internet gateways. Paypal and Santander taking all major cards. Please note that you do not have to have a Paypal account to use this method.

You may also telephone your order (call 02382 180231) This option is offered at the checkout stage.

Or send a cheque payable to Wessex Healthcare Ltd. and post with full details to Unit 1 ‘Bridgefield’

Walpole Lane , Swanwick, Southampton, Hants, SO31 7AX. Goods will be dispatched upon cleared funds.

When ordering please ensure any details you enter are correct as www.wessexhealthcare.co.uk. can accept no responsibility if the order is incorrect or is delayed as a result of incorrect details being given.

VAT exemption

Generally, VAT at 20% is chargeable on all products featured on this website unless indicated as a VAT exempt item for those eligible for VAT relief under the VAT act 1994.

generally speaking , if you are chronically ill or disabled and the goods are for personal and domestic use they you may be eligible for VAT relief. This will also apply to some UK charities.

You can select VAT exempt price on each item as indicated. You must then complete the VAT declaration at the checkout stating your illness or disability.

For more details please click here.


The vast majority orders placed before 2pm are despatched on the same day. Normally delivery will be within four working days.
Occasional delays caused by items going out of stock are possible, but we work hard to keep these instances to a minimum.
Orders are despatched by courier and will require a signature, while certain low weight items may be sent by Royal Mail.
Some orders may be delivered by third parties. In these cases any information passed on will only be used only for purposes of delivering the goods. Please provide a telephone number with each order.
If you have a specific enquiry about your order, please email us at the email address above, quoting your order reference, and we’ll be happy to help.

Please click here for more information.


If you need to return something you have bought from Wessex Healthcare, please email us at returns@wessexhealthcare.co.uk. for a returns number and explaining the reason for returning the item.
Or, telephone customer services on 02382 180231.

You must not return goods to Wessex Healthcare before contacting us and arranging the returns details.

Please click here for our returns policy.

Privacy Policy

Customer details are held for the purposes of ordering and marketing. The customer has the option to opt in or out. You have the right to ask Wessex Healthcare to update your personal data or to delete it. 

You have the right to ask Wessex Healthcare to update your personal data or to require its deletion.
Please click here for more information.

Security with online payments

Wessex healthcare is committed to taking every precaution to ensure that when you buy from us, you do so with complete peace of mind. 

It is of paramount important to us that our customers are sure that they can shop with us with total confidence.

For this reason, all transactions through this website are handled in a secure environment by the global leaders in online payment security.

All transaction information is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. 

You can be completely assured that nothing you pass to the payment servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


To the extent not prohibited by law, in no event shall we be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, arising out of or related the use of our website www.wessexhealthcare.co.uk or goods and services supplied, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if we have been advised of the possibility of such damages, some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you.

We are not responsible for any losses resulting from your use or the inability to use www.wessexhealthcare.co.uk or resulting from unauthorised access to, or alteration of your transmission or data in circumstances which are beyond our control.

Wessex Healthcare.co.uk is not responsible for your wasted expenditure, loss of profits, corruption or destruction of data or any loss which does not directly result from error on our part.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We do not promise that our website will be uninterrupted or entirely error free at all times.

The nature of the Internet dictates that shopping on www.wessexhealthcare.co.uk is provided on an ‘as is’ and ‘as available’ basis. We are not responsible to you if we are unable to provide our services for any reason beyond our control.


All goods purchased from Wessex Healthcare Ltd are at the request of the customer. We offer advice on product features and benefits is based on information given by the customer. We do not offer medical advice. We advise our customers to seek further advice from an Occupational therapist, GP or other medical professional.


While we endeavour to keep prices accurate we may be unable to supply the goods at the price shown due to unforeseen circumstances. In this instance we will contact you and you will have the opportunity to modify or cancel your order. 

Guarantee and Warranty

All products are sold with a 12 month warranty parts and labour against the manufacturer’s warranty or material fault.

This is in addition to your statutory legal rights.

Where stated the warranty may be longer. Where offered, extended warranties can be purchased.

Warranties do not cover consumable items such as tyres, bulbs, flat batteries or servicing (unless covered in a specific policy).

Complaints Procedure

All customer complaints will be acknowledged within in three days and resolved immediately if possible or within 5 working days.

If it is not possible to resolve the problem/complaint with 5 working days we will contact you and advise accordingly. We will aim to resolve it in 28 days.

If the complaint cannot be resolved we will write to you giving a full explanation with details on how to contact Trading Standards.



We are now fully open and Functioning according to Covid 19 regulations. We can supply you a mask, hand gel and we keep a social distance while discussing your requirement. All equipment has been sanitised so you may try it out.– Please use our contact no. and email for free advice and information.

Deliveries are still ongoing although there may be a little some delay with some items. Please telephone or email us with your order and delivery details.

Free delivery on website orders over £100.00 – Council and NHS purchase orders accepted.